Desktop Support Tech

Location: 
MCSS-MemorialCare Shared Svcs
Schedule: 
Full Time
Shift: 
Day Job
Job Listing: 
MEM004069
Information Technology - Computer

The Desktop Support Technician family works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. They are responsible for answering IT requests specific to PC hardware, networks, or software via phone, email, live chat, or instant message.  They may find the need to may explain solutions in both technical and nontechnical terms. 

Under general supervision, the MemorialCare Desktop Support Technician performs entry level Tier 2 support.  They provide advance technical trouble shooting and analysis methods to offer resolution to incidents, problems, and requests specific to PC hardware, networks, or software. 

Qualifications: 

Experience

  • Minimum 1-year desktop support experience.
  • Obtained strong knowledge of PC hardware and networks including installation requirements and LAN\WAN.
  • Demonstrated knowledge of software including Microsoft Operating System.
  • Demonstrated use of effective verbal and written communication to successfully achieve end user support.
  • Proven analytical, logical thinking, and problem-solving skills to resolve reported issues.
  • Experienced in a healthcare environment preferred.

Education

  • A+ Certification.
  • Microsoft Networking Essentials certification preferred.
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