Front Office Assistant II, Irvine - Per-Diem/Variable (Weekends Only)

Location: 
MMM-Woodbridge Walk-In
Schedule: 
Per Diem
Shift: 
Variable
Job Listing: 
MEM003545
Front Office Assistant, Receptionist, Customer Service

Essential Functions:

  • Greets and registers patients� timely, updating demographic information in a polite and helpful manner.Manages the patient flow to accommodate the provider�s flow and productivity expectations.
  • Demonstrates proper cash handling procedures and accuracy in collecting and receipting co pays and deductibles. Collect patient payments and balances per office protocols.
  • Exhibits the ability to understand and explain most insurance and billing questions as it pertains to the patient�s coverage and co-payment.
  • Reviews all visits on a daily basis, auditing for any discrepancies, i.e. missing charges, diagnoses, and other services.
  • Exhibits knowledge of essential reports from the Practice Management system pertaining to the specific position.
  • Receives incoming telephone calls; documents messages appropriately in the correct templates or other office formats.
  • Follows all office-specific protocols pertaining to telephone triage; utilizes approved guidelines for medical advice given and appropriate follow up timeframes (if applicable).
  • Practices customer service skills in all encounters with the patients, physicians and staff.
  • Follows office protocols for scheduling in the Practice Management system; conducts patient interactions in a way that protects patient's right to privacy.Follows and implements all HIPAA requirements.
  • Scans, files, maintain records/logs and/or assists with office supply ordering and/or distribution for efficient Front Office operation.Completes patient forms and requests for records in the required timeframe and keeps Practice Manager apprised of any delays in meeting the requirement.
  • Performs other duties as assigned; accepts additional responsibilities when requested to do so.
Qualifications: 

Experience

  • Minimum 2 years experience in the medical office.
  • General clerical skills to include typing, filing, scanning and calculator use.
  • Computer experience required.
  • Medical office experience strongly preferred.
  • Working knowledge of medical terminology strongly preferred.
  • Electronic medical records experience preferred (NEXTGEN a plus.)

Education

  • High School graduate or equivalent.
  • Medical Assistant Certificate and current BLS for Healthcare Providers preferred.
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