Patient Account Representative I

MCSS-MemorialCare Shared Svcs
Full Time
Day Job
Job Listing: 
Patient Financial, Claims, Billing
Patient Account Representative I is responsible for all billing and/or collections of accounts to ensure that PFS is capturing all revenues as timely and efficiently as possible. This position requires excellent customer service communication skills with both internal and external customers. This position takes ownership for their accounts and resolves all barriers within their capabilities and asks for assistance when needed. This position also is responsible for responding to patient and/or insurance inquiries timely, effectively and according to policies and procedures. This position also requires basic knowledge of patient and insurance refund processes while ensuring prompt and precise review of each account.  

  • Minimum 1 year experience and understanding of Self-Pay/Customer Service hospital collections processes required
  • Excellent interpersonal skills
  • Positive work ethic
  • Bi-lingual, preferred
  • Basic understanding of medical terminology and coding, preferred
  • Written and verbal communication skills to meet productivity standards
  • Use of 10-key calculator by touch, preferred
  • Microsoft Office experience 

Education / Licensure / Certification
  • High School diploma, GED equivalent, preferred
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