Registration Representative,ER - Part-Time/Night (11:00PM-7:30AM)

Day Job
Job Listing: 
Front Office Assistant, Receptionist, Customer Service

Essential Functions and Responsibilities of the Job

  • Ability to communicate effectively in written and verbal form
  • Adheres to department policy of using two patient identifiers.
  • Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
  • Ensures all registration forms are complete, signed, and scanned. Enters in notes in Epic as required.
  • Ability to provide excellent customer service using Simply Better and AIDET principles.
  • Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
  • Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)
  • Maintains registration accuracy rate of 95% or better.
  • Monitors and manages work queues.
  • PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
  • Ability to be at work and be on time. Adheres to MHS time and attendance policy.
  • Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities)
  • Ability to interact in a positive and constructive manner
  • Ability to prioritize and multitask
  • Friday, Saturday, Sunday, & Monday � 11:00 p.m. � 7:30 a.m.


  • 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare

  • Must communicate effectively and clearly both verbally and in writing

  • Strong customer service skills

  • General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima

  • Bi-lingual (English/Spanish, or English/Vietnamese) preferred

  • Positive work ethic

  • General computer skills required including: electronic medical record and Microsoft Office

  • Knowledge of medical terminology

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