Scheduler III, Surgery - Per-Diem/Variable

Location: 
OCMMC-OCMMC Hospital
Schedule: 
Per Diem
Shift: 
Variable
Job Listing: 
ORA001866
Administrative, Clerical

Essential Functions and Responsibilities of the Job

  • Ability to communicate effectively in written and verbal form.
  • Schedules patients accurately and timely. 
  • Explains the prep requirements accurately to the patient or office staff.
  • Avoids HIPAA violations by choosing the correct MRN in Radiant/Cadence/Epic.
  • Ability to interact in a positive and constructive manner and promotes conflict resolution
  • Enters insurance name, identification number, and phone number in notes on the Referral in Radiant.
  • Provides excellent customer service using �Simply Better� and AIDET principles.
  • Ability to understand insurance requirements and asks for authorization numbers when required.
  • Ability to answer calls timely, professionally, and maintains wait time goal of 1 minute or less.
  • Ability to be at work and be on time.
  • Ability to follow company policies, procedures and directives.
  • Ability to prioritize and multitask.
Qualifications: 

Experience

  • 2 or more years of experience in scheduling, admitting, or physician office experience
  • Must communicate effectively and clearly both verbally and in writing
  • Strong customer service skills
  • General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & Cal-Optima
  • Bi-lingual (English/ Spanish, or English/ Vietnamese) preferred
  • Positive work ethic
  • Strong organizational skills
  • General computer skills required including: electronic medical record and Microsoft Office
  • Knowledge of medical terminology 
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