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Manager, AR Specialty Services

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Location: Fountain Valley, California

Schedule: Full-time

Shift: Full-time

Job Listing: MEM006376

Purpose Statement / Position Summary

The Manager of Accounts Receivable will perform all assigned job tasks to the highest level of customer service and assistance to their Team, internal and external customers.  The Leader will act as a role model while supporting, developing, and managing staff in the spirit of collaboration.  The manager will coach supervisors and PBS Team in a manner that will prove favorable revenue cycle outcomes. The Leader will represent the interests of PBS in cross-departmental meetings and exercise good judgment and decision-making.

Essential Functions and Responsibilities of the Job

  • Demonstrate strong verbal and written communication skills.
  • Provide professional and courteous service to all customers.
  • Maintain a clean, well-organized, properly stocked, and secure working area as well as ensure that assigned Teams’ areas are to best support the work.
  • Maintain complete patient/employer confidentiality per company and HIPAA requirements.
  • AR performance at or better than assigned department goals and MGMA standards.
  • Maintenance of adequate productivity and quality assurance of work for all staff at or above the department standards.
  • Ensure that our PBS Team / Department is viewed as a valuable resource by both our internal and external customers.
  • Continued improvement and reduction in post-claim-processing denials through Lean thinking and application of countermeasures.
  • Complete documentation of all inter-departmental policies, procedures, and standards.
  • Ensure that the specialty lines of services revenue cycle needs are met through appropriate measurement
  • Initiate problem solving to address specialty areas’ revenue cycle challenges through partnerships with other areas or clients.
  • Provide payer and specialty area analysis as well as lead specialty focus groups to ensure specialty collection results are favorable

Experience

  • 10 years of experience in the supervision of patient collections in a multi-specialty environment is required with at least 3 years of coding experience.
  • Coding certification is required, along with extensive payer knowledge.
  • Fluent in the use of EPIC platform, specifically Resolute as well as NexGen
  • Exceptional organizational skills, analytical skills, verbal communication skills, and written communication skills.
  • Computer spreadsheet/Word Processing (MS Word and Excel) intermediate proficiency is expected, and good general PC knowledge is a requirement.
  • Healthcare background with experience in patient accounts receivable management is a requirement.
  • The skills and ability to motivate a team to achieve goals with minimal use of resources, in the most efficient and effective manner while providing superior customer service to both internal and external clients.
  • Detail-oriented, analytical skills, and a professional demeanor are a must

Education

  • Associates Degree required / bachelor’s in business or Health Services preferred
  • Certified Coder- Required
  • High School Diploma required

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Photo of Brindilyn Berger
"I love working at Miller Children's & Women's Hospital Long Beach because I value working for a company that invests in its employees and the community we serve. From the support and guidance I receive from managers who value my professional and personal growth; to being able to work alongside colleagues who are dedicated to help their patients and families. I feel inspired every day to do the work that I love alongside people who share a similar vision."
- Brindilyn Berger, Child Life Specialist

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