Physician Billing Supervisor

Purpose Statement / Position Summary

The Supervisor of Physician Billing is responsible for working patient accounts and monitoring the members of the Physician Billing department while setting a positive example for the team.Supports the leadership team in meeting the vision and strategic direction of the department and organization.

Essential Functions and Responsibilities of the Job

• Demonstrate strong verbal and written communication skills
• Provide professional and courteous service to all customers
• Maintain clean, well-organized, properly stocked and secure working area.
• Maintain complete patient/employer confidentiality at all times per company and HIPAA requirements
• Perform job functions in accordance with current departmental Standards, Polices and Procedures
• Demonstrate support of the department by assisting the team, appropriating work and providing/monitoring training as needed
• Attend and participate in mandatory meetings
• Accommodate changes in workload within the department
• Inform leadership when problems may interfere with work being completed on time
• Use initiative to resolve problems with appropriate action and follow through
• Be at work and be on time
• Follow company policies, procedures and directive
• Interact in a positive and constructive manner
• Prioritize and multitask

Essential Job Outcomes

• Supervise daily operations of Physician Billing Services team in order to ensure appropriate assignments, production and quality.
• Perform supervisory review of the assigned team(s) tasks, including quality and productivity.
• Assist with all other development of job standards.
• When appropriate assist with PTO requests and all timekeeping duties.
• Motivate team members to consistently improve and excel.
• Assist with staffing, including but not limited to hiring, disciplinary actions and individual and team meetings.
• Participate in process improvement.
• “Other duties as assigned”

Education

• CPC or CCS highly preferred 
• High School or equivalent

Experience

• Minimum five (5) years’ experience in patient account billing and collections; with two (2) years’ of supervisory experience.
• General computer skills, including the ability to use the internet and learn other computer applications.
• Professionalism, good judgment and time management skills required.
• Excellent problem solving skills.
• General knowledge of medical terminology and CPT and ICD10 coding
• Working knowledge of general medical office procedures required.
• Working knowledge of legal aspects of patient and insurance collections.
• 40 WPM typing, verifiable
• 10 key by touch
• Must have good listening skills and the ability to communicate clearly and effectively.