Room Service Host - PD/Variable

Purpose Statement / Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

To provide an exceptional patient meal experience by delivering meals to the patient bedside in a timely manner. Coordinates meal tray production and communicates effectively with Nursing and the Diet Office. Ensures accuracy of the tray to the meal selection providing service recovery when needed. Communicates special patient needs with Clinical Nutrition staff, Diet Office and Nursing. Ensures nourishment are stocked to meet patient needs.

Essential Functions and Responsibilities of the Job

• Oversee smooth and accurate tray delivery to all patients at meal times and nourishment distribution, coordinating with Nursing per standard work procedures
• Follow appropriate HIPPA procedures including properly identifying patients when delivering meal trays to the patient bedside.
• Assemble patient meal trays according to patient diet order and restrictions
• Restock nourishment rooms to par levels to meet patient needs
• Accurate record keeping for productivity and quality standards
• Performs timely and accurate telephone communication
• Performs downtime procedures as needed
• Ability to be at work and be on time
• Ability to follow company policies, procedures and directives
• Ability to interact in a positive and constructive manner
• Ability to prioritize and multitask

Location: Saddleback Memorial Medical Center

Schedule: PD, Variable

Shift: Regular

Job Listing: SAD003583

Pay Rate: $21/hr

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Essential Job Outcomes

• Ensure patient meals are distributed in a timely manner to the correct patient consistent with current diet order and accurate to the printed tray ticket
• Provides excellent customer service to patient and families, including service recovery
• Restock nourishment rooms to par levels to meet patient needs
• Ensure trayline area is consistently and properly stocked with items necessary for patient meal service
• Provide assistance to food service workers as needed
• Communicate effectively with Diet Office, Dietitians, Diet Techs, Food Service Workers, Cooks, and Nursing to coordinate patient meal service
• Practice proper infection control procedures according to department policies

• “Other duties as assigned”

Excellent organization and prioritization skills necessary

Ability to effectively communicate verbally and written in English

Recent experience in an acute care hospital food service or experience in a restaurant environment preferred.

Education

High school diploma or GED preferred

Basic knowledge of therapeutic nutrition, medical terminology, and abbreviations preferred.

Computer literacy preferred.