Title: Scheduler III

Location: Laguna Hills, CA

Department: Central Scheduling

Status: Per Diem

Shift: Variable including Weekends and Night Shift

Pay Rate: $25/hour

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary: 

This position requires full understanding and active participation in fulfilling the mission of SaddlebackMedical Center. It is expected that the employee demonstrates behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

Scheduler III supporting Radiology procedures is responsible for scheduling for all Radiology procedures.  Schedules all invasive and non-invasive radiology and special interventional procedures. Collects and compiles accurate information for hospital records and timely reimbursement. Coordinates procedures accurately to ensure proper equipment, time, personnel, and location. Demonstrates technical expertise in all aspects of scheduling. Completes the Scheduling process in a timely manner to assist in prompt treatment of the patient. Assists with the scheduling process by maintaining Radiology schedules in collaboration with the health care team, maintaining and achieving fiscal and quality care goals. Multi-task oriented with the ability to prioritize and coordinate the essential job functions. Maintains effective working relations with coworkers, nurses, physicians, and other hospital staff members to ensure workflow effectiveness. Greets and assists all customers and coworkers whether in person or by telephone, utilizing Memorial Care’s simply better principles. Professionally represents the vision and values of MemorialCare Saddleback Medical Center.

Essential Functions and Responsibilities of the Job: 

• Schedule patients accurately and in a timely manner.
• Obtain patient information for hospital admission/registration office.
• Explains the prep requirements accurately to the patient or office staff.
• Provides excellent customer service using “Simply Better” and AIDET principles.
• Ability to understand insurance requirements and ask for authorization numbers when required.
• Ability to answer calls timely, and in a professional manner.
• Verify physician suspension and privilege lists.
• Maintain effective patient flow and complete the scheduling process.
• Provide excellent customer service and maintain effective working relations with coworkers, office staff and hospital staff members.
• Ability to be at work and be on time.
• Ability to follow company policies, procedures, and directives.
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience
• One year’s experience in ancillary scheduling or Physician office experience preferred.
• Knowledge of medical terminology or Radiology procedures preferred.
• Proficient in computer functions, data entry and windows platform required.

Education
• Medical terminology course preferred.
• Bilingual (English/Spanish) preferred.