Since initiating our journey as a Lean organization in 2006, MemorialCare has experienced widespread success in improving the quality, accessibility and reliability of care, while also reducing financial costs. Our commitment to continuous development as a Lean organization supports the hard work of our team members by creating streamlined work processes, encouraging fact-based decision-making, and challenging traditional mindsets – substituting “we can’t” with “we don’t know how to do it yet.”

Lean education is offered to staff at all levels of the organization. This learning includes both classroom training and on-the-job coaching. More than 185 of MemorialCare’s leaders at the management level and above have fulfilled the advanced competencies in Lean methodologies required to earn the distinction of “Certified Lean Leader.” MemorialCare’s Lean culture engages and develops employees throughout the organization to solve problems and improve performance daily.