Scheduling Specialist
Location: Rancho Mission Viejo, California
Schedule: Full-time
Shift: Full-time
Job Listing: MEM008505
Title: Scheduling Specialist
Location: Rancho Mission Viejo, CA
Department: OB Strategy
Status: Full-time
Shift: Days (8hr shifts)
Pay Range: $21.50 - $30.65/hour
MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.
Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.
Position Summary: Coordinate all patient care functions utilizing the five (5) Simply Better steps with every patient and team
member interaction for surgical services that include: scheduling office visits, procedure(s) at
external/internal locations and obtaining needed information/documentation for patient to meet the
requirements for surgical services.
Essential Functions and Responsibilities of the Job:
1. Assists in the coordination of the Patient Procedure/Surgical schedule: work with hospital/facility block
time and providers schedules.
Surgery Scheduler II 3
2. Collaborates in the management and scheduling of complex procedural or surgical procedures that may
require multiple appointments, as well as add-ons and emergent procedures, facilitating communication
between patients, physicians, multiple departments, facilities, and staff members.
3. Coordinate with patients Primary Care Provider for Pre-Op study requirements.
4. Ensure all referrals, insurance, & authorizations are obtained prior to surgery/procedure. Verify patient
demographics, insurance and pharmacy information.
5. Maintain knowledge of computer scheduling functions using proper registration protocols with all new
patients. Edit existing patient data as needed and utilize appropriate visit types.
6. Communicate effectively with patients regarding changes in schedule, issues, and physician office
concerns.
7. One week prior to procedure, contact patient to confirm appointment, review all necessary instructions,
forms and procedure preparations are completed.
8. Process specialist requests correctly and prioritize based on urgency
9. Respond in a timely manner, to inquiries about medical group concerning insurance coverage, specialty
providers, claim issues, disability questions, and general information.
10. Work in conjunction with other departments to educate patients, physicians and staff about insurance
related protocols/benefits
11. Coordinate ambulatory care discharge activities requested by physician. Review and promote compliance
with patient care plan.
12. Document in patient chart in a timely manner.
13. Obtain outside medical records/reports as required and provide to physician as needed.
14. Perform any additional or miscellaneous duties as requested by the management team within the scope
of knowledge and ability.
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Experience
Minimum one (1) year experience in medical field (Medical Assistant, Customer Service
Representative, Front Office Assistant, or other) in ambulatory care preferred.
Prior medical office experience preferred.
Must have a minimum of 1 year of customer service in any field and have worked with computers.
Education
High School graduate or equivalent required.
Strong knowledge of Medical Terminology preferred
Current AHA BLS for Healthcare Provider required
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"I love working at Miller Children's & Women's Hospital Long Beach because I value working for a company that invests in its employees and the community we serve. From the support and guidance I receive from managers who value my professional and personal growth; to being able to work alongside colleagues who are dedicated to help their patients and families. I feel inspired every day to do the work that I love alongside people who share a similar vision."
