Title: Program Manager

Location: Fountain Valley / Predominantly Remote

Department: Information Services

Status: Full Time

Shift: Exempt

Pay Range*: $139,152.00 - $201,801.60/annually

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The MemorialCare Project Management family is responsible for a range of activities related to the design, planning, execution, facilitation, implementation, and completion of information technology projects adhering to timeline, budget, and scope.They oversee all aspects of MemorialCare Information Services (IS) projects and are responsible for working closely with the project stakeholders, including vendor management.Throughout the course of projects, they assign responsibilities, monitor and report on progress of projects, as well as prepare reports for leadership regarding the status of the project.

The Program Manager works on advancing the organization’s strategic goals.They independently manage a program that consists of several large and small projects aligned to business objectives.Program Manager’s participate in internal steering committee meetings, where they disseminate program-related information, showing aggregations of project reports to help determine project prioritization.They oversee all initiatives in the program and mitigate risks.They are typically involved with urgent or important initiatives where speed of project or problem resolution is highly valued or critical to business operations.The Program Manager assists in carrying out overall process improvement for both IS and the overall organization.They work with all levels of staff, both in and outside of the IS department, and routinely function as a critical problem solver and subject-matter-expert.They initiate, review, and coach project managers and serve as their mentor.

Essential Functions and Responsibilities of the Job

• Directly manages a project portfolio/program and leads the strategic planning, review and governance of initiatives associated with it to ensure understanding of business issues, current needs, problems, expected outcomes, and overall project success
• Oversees smaller projects being managed by Project Managers that are within the program and develops key performance indicators and provides visibility into the program roadmap including, intended direction, interdependencies, milestones, and benefits & risks
• Manages all phases of assigned projects including initiation, definition and planning, execution, monitoring, cost control, and project close out
• Assists all stakeholders in making sure overall Program needs and objectives are understood and executed as projects evolve through the lifecycle.Where necessary, applies assertiveness to ensure that the projects move along and that decisions are made in a timely manner.
• Directs or participates in project related evaluation, selection, implementation, benefits realization, and re-engineering of processes in the use of advanced information technology. Performs project reviews and document lessons learned.
• Undertakes assignments as required to react quickly and positively to new or emergent situations.
• Develops project strategies, defines project schedules, manages resources and equipment, creates plans and reports, develops project budgets and oversees expenditures/procurement
• Monitors and reports on progress against established project milestones related to working hours, plans, risk/issues and expenditures, while analyzing for opportunities and areas for improvement
• Communicates effectively the feasibility of requested deliverables and timelines to internal business and project stakeholders. Ensures proper communication on assigned tasks and holds responsibility for aligning expectations to clearly define requirements.
• Facilitates project meetings; documents and follows-up on actions and decisions.Records and distributes meeting minutes within a timely manner.
• Ensures that both client and IS teams’ needs are met as projects evolve, monitors project progress, handles issues that arise, and communicates regularly on project developments to relevant participants in efforts to maintain overall visibility.
• Mentors other members of the IS project management team and subject matter experts on established best practices and standard work by reviewing detailed predetermined set of tools and providing guidance as required
• Manages senior level operation customers’ expectations and ongoing relationships
• Ensures that all technologies in use are compatible, consistent, optimally configured, and in compliance with established architectural and technical standards
• Coordinates the resource requirements necessary for the initiative working with Resource Managers

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Minimum 7 years project management or relevant experience required
• Minimum 5 years system analyst or equivalent business experience
• Minimum 5 years leadership/management experience
• Experienced in managing enterprise project portfolios, programs, and projects, including the management of the portfolio budget and the ability to interact with all staff levels of the organization
• Demonstrated overall knowledge of the healthcare business environment, including Medical Groups, IPAs, and Health Plans for Managed Care business workflows including Hospital workflow
• Experienced working in a fast-paced environment with minimal supervision and managing multiple priorities
• Proven excellent leadership and relationship management skills, as well as the ability to manage and motivate direct and indirect reports 
• Experienced working in a team-oriented, collaborative environment
• Demonstrated understanding of key areas of the healthcare business
• Demonstrated high energy levels and tolerance of tight deadlines, time pressures, and ambiguity
• Proven knowledge of PCs, collaborative computing tools, re-engineering and process improvement techniques, information management in healthcare, systems integration and basic project finance regulations
• Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines
• Proven ability to prepare and interpret flowcharts, schedules, and step-by-step action plans
• Demonstrated proficiency with the Microsoft Suite Products required
• Demonstrated analytical, creative thinking, and problem-solving skills
• Proven superior oral and written communication and presentation skills; able to interact with individuals across all departments

Education/Licensure/Certification:

• Bachelor’s degree or equivalent combination of education and relevant experience required; Master’s degree preferred
• Project Management Professional (PMP) or equivalent PMI recognized certification required