Title: Pharmacy Technician

Location: Irvine, Mission Viejo, Fountain Valley - Rotating

Department: Pharmacy

Status: Full Time

Shift: Day

Pay Range: $25.95/hr. - $37.64/hr.

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary

Support pharmacy operations—including completing prior authorizations, handling pharmacy prescription troubleshooting, medication related insurance issues, counseling on medication/follow up per pharmacists’ orders and managing specialty pharmacy/vendor authorizations.Assist providers with medical exams, medication reconciliation, patient education and evaluate patients for immediate medical needs to report to provider.Supports the Front Office as assigned.

Essential Functions and Responsibilities of the Job

List of broad job specific functions that employees must be able to do:

Back Office Responsibilities:

1. Handle all pharmacy operations troubleshooting issues for patients and providers, including: prescription insurance coverage, submitting prior authorizations and handling DME requests.

2. Perform accurate charting, assessments, and intervention and follow-up per scope of practice and administer medications and perform procedures per scope of licensure and per provider order.

3. Medication reconciliation and patient education (such as CGM/glucometer training, insulin injections, etc)

4. Room patients, take and document vital signs, and assist provider with medical exam. Evaluate patients for immediate medical need and report to provider.

5. Handle outreach to new patients in a professional manner that instills buy-in from the patients.

6. Adhere to infection control, universal precautions, and use of personal protective equipment as needed for all patient care procedures, maintenance of equipment, and disposal of waste. Dispose of contaminated/non-contaminated sharps in the appropriate disposal container.

7. Organize patient correspondence and phone messages. Make accurate and precise callbacks per provider instruction to reinforce provider instructions, follow-up care, patient education, and test results.

8. Maintain cleanliness and sterilization of instruments, exam rooms, and all treatment areas (e.g. surgery, lab, cast room, etc.) as needed or directed.

9. Follow current policies and procedures for labeling and collection of all specimens, using appropriate media.

10. Access and interpret needed information from facility MSDS book or MSDS on-line in a prompt manner.

11. Respond to and participate in all clinical emergencies and maintenance of emergency equipment.

Front Office Responsibilities:

1. Greet and check-in patients immediately, notifying appropriate provider of patient arrival.Act as an information resource to patients/visitors, and verify all patient registration data, including following through with all changes. Produce error free batches.

2. Schedule appointments according to individual provider attributes and department guidelines.

3. Maintain knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.

4. Complete all patient insurance/demographic changes, and all other needed account modifications in a timely and accurate manner.

5. Alert the nurse/provider that patient has arrived. Continuously assess waiting room for prolonged patient waiting. Notify appropriate party (patient/provider/nurse) when extended waiting time occurs. Communicate unforeseen delays to patients and offer alternatives when necessary. Notify management of patient issues.

6. Scan the provider schedules in detail to ensure appropriately scheduled appointments, alerting supervisor to any concerns/issues, and to verify providers are accurately scheduled out for meetings, days off, etc.

7. Continuously oversee the waiting room for cleanliness and safety. Straighten/tidy waiting area as needed. Report safety concerns to appropriate individual.

8.  Maintain knowledge ofproviders, locations, hours, and services. Utilize tools and resources appropriately to offer information and match patients’ needs with services and protocols.

9. Confirm all appointments as directed. Reschedule any bumped appointments. Process kept or cancelled appointments per policy.Assist new patients with patient information forms and properly verify insurance eligibility for all appointments.Escort or direct patients to appropriate waiting area for medical services.

10. Assist patients with insurance, medical group, plan and benefit questions and information.

11. Monitor EHR Work Log and Task basket continuously and process accordingly.

12. Answer telephones, take messages, and forward to appropriate person.

13. Accurately file all paperwork in corresponding medical records, in date order and according to standard chart format.

14. Document and follow through on messages. Notify supervisor of inability to complete message protocol when necessary.

15. Other duties as assigned

Front Office Responsibilities:

1.                   Greet and check-in patients immediately, notifying appropriate provider of patient arrival.  Act as an information resource to patients/visitors, and verify all patient registration data, including following through with all changes. Produce error free batches.

2.                   Schedule appointments according to individual provider attributes and department guidelines.

3.                   Maintain knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.

4.                   Complete all patient insurance/demographic changes, and all other needed account modifications in a timely and accurate manner.

5.                   Alert the nurse/provider that patient has arrived. Continuously assess waiting room for prolonged patient waiting. Notify appropriate party (patient/provider/nurse) when extended waiting time occurs. Communicate unforeseen delays to patients and offer alternatives when necessary. Notify management of patient issues.

6.                   Scan the provider schedules in detail to ensure appropriately scheduled appointments, alerting supervisor to any concerns/issues, and to verify providers are accurately scheduled out for meetings, days off, etc.

7.                   Continuously oversee the waiting room for cleanliness and safety. Straighten/tidy waiting area as needed. Report safety concerns to appropriate individual.

8.                   Maintain knowledge ofproviders, locations, hours, and services. Utilize tools and resources appropriately to offer information and match patients’ needs with services and protocols.

9.                   Confirm all appointments as directed. Reschedule any bumped appointments. Process kept or cancelled appointments per policy.  Assist new patients with patient information forms and properly verify insurance eligibility for all appointments.  Escort or direct patients to appropriate waiting area for medical services.

10.               Assist patients with insurance, medical group, plan and benefit questions and information.

11.               Monitor EHR Work Log and Task basket continuously and process accordingly.

12.               Answer telephones, take messages, and forward to appropriate person.

13.               Accurately file all paperwork in corresponding medical records, in date order and according to standard chart format.

14.          Document and follow through on messages. Notify supervisor of inability to complete message protocol when necessary.

15.          “Other duties as assigned”

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience

1. A minimum of 1 year of medical office experience.
2. Must have a minimum of 1 year of customer service in any field.
3. Must have reliable transportation and a valid California driver’s license and car insurance.

Education

1. High school graduate or equivalent required.
2. Certificate from an accredited Pharmacy technician program required.
3. CPR for healthcare provider card required.
4. Bilingual preferred