Title: Radiology Receptionist

Location: Laguna Hills, CA

Department: Radiology Diagnostic

Status: Part-Time

Shift: Days (8hr)

Pay Range*: $21.50/hr - $30.65/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

The Radiology Receptionist is under the direction of the Director of Radiology. This position is responsible for communication activities between radiologists, radiology staff and other departments, nursing personnel and other caregivers, patients, visitors and other customers. This includes processing of orders, retrieving information, imaging records management, report distribution, computer system utilization, and interaction with patients, nurses, physicians, and other hospital personnel. Record maintenance includes but is not limited to uploading patient medical records to PACS, downloading patient medical records for check out or sends out to other facilities, sending radiology reports to the patient or physician’s offices as requested and appropriate. The Radiology Receptionist will assist technologists as needed with orders, works with nursing staff for procedure details and patient follow-up needs.

Essential Functions and Responsibilities of the Job

1. Documentation of Radiology medical records management and request for radiology records for patient procedures according to department and hospital policy.
2. Demonstrates accuracy in productivity to input and retrieve physician referrals (orders) utilizing RIS,
3. EMR, fax systems to assure patients access to appointments.
4. Demonstrates proficiency of all system tools utilized to manage patient information and radiology medical records processes.
5. Communicate in an appropriate manner to achieve highest customer satisfaction, using effective tools such as AIDET (acknowledge, Introduce, duration, explanation, and thank you) interactions.
6. Ability to be at work and be on time.
7. Ability to follow company policies, procedures, and directives.
8. Ability to interact in a positive and constructive manner.
9. Ability to prioritize and multitask.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Proficiency in computer functions, Microsoft, data entry and windows is preferred.
• Experience in radiology records and/or medical records preferred.
• Knowledge and use of medical terminology, basic understanding of CPT coding, ICD10 and Insurances is preferred.

Education/Licensure/Certification:

• Medical Terminology course or certificate preferred