Title: Registration Representative II

Location: Laguna Hills

Department: Admitting

Status: Full-time

Shift: Days

Pay Range: $24.01/hr - $34.81/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

This position requires full understanding and active participation in fulfilling Saddleback Medical Center's mission. The employee is expected to demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion, and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate for performance improvement/patient safety activities.
The Registration Representative (PD) is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits. The Representative must obtain and verify demographic and insurance information to accurately identify and bill the patient for their services. The registration representative collects and posts the patient’s financial responsibility in Epic and immediately drops the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Essential Job Outcomes
Section II of the CAT. Specific job-related responsibilities and duties.
1. Adheres to department policy of using two patient identifiers ensuring correct information appears on all documents, armbands, and labels. Adheres to a verbal verification of armband placement.
2. Avoid HIPAA violations by accurately entering information into the Epic system to avoid passing on defects such as incorrect PCP, guarantor and insurance information.
3. Interviews, pre-registers and registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE, insurance websites to ensure accurate and efficient registrations.
4. Ensures that all registration forms are complete, signed, scanned and indexed in Epic timely. Enters notes in referral or auth/cert and uses billing indicator as needed.
5. Delivers excellent customer service using “Simply Better” and AIDET principles with patients, staff, and visitors. Maintains effective working relationships with co-workers and others. Utilizes Simply Better recognition cards or any other communication regarding customer service.
6. Collects and posts patient financial responsibility including deposits, copays, deductibles, estimates, and/or coinsurance timely and accurately. Drops payment in the safe or cash drawer timely. Based on a monthly department cash collection goal.
7. Participates in and supports department specific performance improvement education, training, staff meetings, and projects. (Employee Engagement survey, service excellence, etc.) Promotes and participates in the employee engagement action plan). Assists with improving the score.
8. Maintains an accuracy of 95% or better by selecting the correct insurance plan and IPA code. Monitors and manages assigned work queues to maximize productivity by meeting department standards.
9. ER and L&D Registration: abides by the Emergency Medical Treatment and Labor Act (EMTALA) and with the Medical Screening Exam (MSE) process. PBX: Answers incoming calls timely using Simply Better scripting and routes calls professionally and appropriately. Follows paging protocols and trains new hires as needed.
10. Adheres to MHS time and attendance policy #357. Clocks “in and out” of MTM accurately with minimal clocking errors for each scheduled shift. Signs off by the end of the pay period.
11. Other duties as assigned.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience
• 5-years or more of experience in hospital admitting, physician office, or equivalent healthcare
• Must communicate effectively and clearly both verbally and in writing
• Strong customer service skills
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred
• Positive work ethic
• General computer skills required including: electronic medical record and Microsoft Office
• Knowledge of medical terminology

Education
• High school graduate preferred
• Medical Terminology related course or certificate preferred