Title: Customer Service Associate

Location: Long Beach

Department: Service Excellence

Status: Fulltime

Shift: Days (8hr Shift)

Pay Range: $20.80/hr - $21.75/hr

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees.  Memorial Care stands for excellence in Healthcare.  Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability.  Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary:

The Customer Service Associate is responsible for serving as the initial contact for patients, family members, representatives, and other visitors to Long Beach Memorial Medical Center and Miller Children's Hospital & Women's Hospital Long Beach.  This is a 100% customer contact position where excellent and compassionate service and problem-solving skills are demonstrated in every visitor interaction, including the ability to remain calm under pressure, excellent telephone demeanor and a commitment to customer satisfaction. 

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements:

• 1+ years of experience in customer service is required.
• Must have Microsoft Office Suite and Windows 7+ experience with strong computer skills.
• Bilingual English/Spanish, OR Bilingual English/Khmer (Cambodian), OR Bilingual English/Vietnamese, OR Bilingual English/Korean is required.
• College is preferred.