Title: Lead, Admitting Representative

Location: Long Beach

Department: Admitting

Status: Full-time

Shift: Evenings

Pay Range: $23.31/hr - $33.80/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Purpose Statement/Position Summary

The Lead Admitting Representative is responsible for a variety of duties as it relates to and supports the assignments of the Admitting Departments and the Admitting Representatives. Provides instruction, direction, and assistance to all Admitting staff members acting in a leadership capacity in the absence of the supervisor. This position also represents the beginning of the revenue cycle for the medical center in aspects of demographic and financial data gathering and processing that will result in proper reimbursement of hospital services. The Lead Admitting Representative is responsible for conducting interviews with patients representing the medical center’s admission and financial policies; obtain demographic and third party payor information necessary for admission and billing of patient accounts; compile, verify, analyze, and distribute demographic, insurance, and financial information to be used by various hospital departments to assure proper compliance and prompt service to patients; assures verified data will provide accurate billing of charges and timely collection of accounts; support hospital and departmental goals in a manner that will enhance the successful operation of the hospital and create a positive image to the public.

Essential Functions and Responsibilities of the Job

Demonstrated excellent interpersonal skills and positive work ethic and leadership skills.

Verbal ability is required in discussing confidential admitting and financial matters with patients and/or guarantors.

Minimum typing/keyboard skills of 35 WPM.

Experience and understanding of the hospital and/or medical environment.

Medical and insurance terminology is essential.

Bilingual Preferred.

Position prefers three years’ experience in admitting registration procedures and/or patient accounting environment.

Ability to exercise sound judgment in directing staff and monitoring productivity standards for the department.

Excellent organization and prioritization skills are essential.

Strong organizational skills.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements:

• Excellent interpersonal skills and positive work ethic and leadership skills.
• Verbal ability is required in discussing confidential admitting and financial matters with patients and/or guarantors.
• Minimum typing/keyboard skills of 35 words per minute is required.
• Experience and understanding of the hospital and/or medical environment.
• Medical and insurance terminology is essential.
• Bilingual is preferred.
• 3+ years of experience in admitting registration procedures and/or patient accounting environment is preferred.
• Ability to exercise sound judgment in directing staff and monitoring productivity standards for the department.    
• Excellent organization and prioritization skills are essential.

Education/Licensure/Certification

High school degree with business related background preferred.