Title:Lead, Registration Coordinator

Location: Long Beach

Department: TCI Registration

Status: Full-time

Shift: Days

Pay Range: $25.22/hr - $36.57/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Lead Registration Coordinator is responsible for representing the beginning of the revenue cycle for the medical center outpatient departments assigned in aspects of demographic and financial data gathering, navigation and processing that will result in proper patient billing and reimbursement of services.  Additionally, responsible for quality and process improvement, staff workflow management and hospital/department policy enforcement related to outpatient departments assigned. Acts the subject matter expert for assigned department related to insurance, billing, Epic and workflow processes.

Essential Functions and Responsibilities of the Job

Obtains accurate and current patient demographic and financial information to establish a valid medical record and patient billing account, for the purpose of expediting third party billing and collection in accordance with established hospital billing policies and standards. Asks open-ended questions to discover facts and remains calm and polite regardless of circumstance.

Inform patients of and collect insurance co-payments, deductibles, or deposits and follow established cash handling procedures. Financially screens patients to ensure that eligibility, authorization, or other necessary billing information has been obtained on all patient types to protect the medical center and patient from unnecessary financial loss.

Assists with quality review, audits, and maintenance of outpatient scheduling templates

Familiarizes self and remains current with all other outpatient registration procedures and stays current of all registration areas in the form of cross-training in order to aid when needed.

Assists in the preparation and distribution of daily workloads, staff schedules, and other tasks as assigned by the supervisor. Provides instruction, direction, and assistance to all registration staff members. Represents the best interests of the department in a leadership capacity in the absence of a supervisor to act as a resource for staff in handling and addressing issues from other departments and exercising sound judgement during problem situations.

Maintains patient confidentiality by adhering to all confidentiality policies established in accordance with HIPAA standards. Directs patients and visitors appropriately giving clear and concise directions and providing escorts when necessary.

Make suggestions for enhancements throughout the department and continually seek opportunities to improve current policies, procedures, and practices.

Responsible for managing patient, account and referral workques as assigned by department.Billing reconciliation and analysis assigned.

Ensure that clinical record systems are maintained in compliance with state and federal regulations.

Performs other duties as assigned.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Qualifications/Work Experience

5+ years’ experience in admitting registration or patient billing or patient accounting environment or combination thereof, is required.

Prior demonstrated leadership experience preferred. Excellent interpersonal, verbal and written communication skills and ability to maintain confidentiality.

Minimum typing skills of 40 words per minute. Experience and understanding of the hospital, outpatient, medical environment and government agencies.

Medical and insurance terminology required.

Bilingual English and Spanish preferred.

Excellent computer skills in a Microsoft Windows environment including Word, Excel and PowerPoint and Epic electronic medical records system.

Demonstrated critical thinking and analysis skills are required.  

Excellent Customer Service experience preferred. 

Associates degree required; or any combination of education and experience, which would provide an equivalent background.

Bachelor's degree in health science, health care administration or related discipline preferred.

Business-related courses and experience is a plus.