Manager, Application - Epic Ambulatory

MCSS-MemorialCare Shared Svcs
Full Time
Day Job
Job Listing: 
Management Administration

Under the general direction of the supervisor (a Director, Executive Director or VP), manage the installation, operation, support and maintenance of multiple stand-alone and integrated computing systems for the Information Services (IS) department, including EpicCare Ambulatory.   Serve as resource for the strategic direction of application software and general automation support of business processes.  Plan, budget, propose, and advocate system upgrades, replacements and additions that support the business plans of the organization.  Function as an IS leader and key point of contact for all levels of user management and staff.  Collaborate with other IS leaders throughout MemorialCare Medical Foundation and the larger MHS to provide a unified, high quality, service oriented department.

This position manages the Epic Ambulatory Clinical team to support the Epic clinical application team for all ambulatory practices.Requires knowledge of Epic functionality, applications, project management concepts and change management processes.Enforces proper documentation of workflows, build, changes, and makes recommendations for improvements. Supervises, educates, trains and mentors staff related to clinical, information systems and system build.


Formal Education & Certification

  • College diploma or university degree.
  • Ongoing certifications or relevant expertise, i.e., Epic certification.
  • Hands-on experience with business requirements gathering/analysis.
  • Proven experience in electronic medical records implementation, support and maintenance.
  • Strong understanding of information processing principles and practices.
  • Working technical knowledge of current systems software, protocols, and standards.
  • Strong knowledge of software evaluation principles and practices.
  • Proven project planning and leadership experience.
  • Solid grounding in core MemorialCare/Foundation enterprise systems/applications, including Epic, related performance reporting application, MS SQL.
  • More than 5 years work experience, specifically implementation and support of electronic medical records.
  • Clinical Knowledge a plus 
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