Patient Ambassador, Customer Service - Per-Diem/Days

Location: 
Long Beach Medical Center
Schedule: 
Per Diem
Shift: 
Day Job
Job Listing: 
LON005763
Surgical Technician, Clinical
Position Summary:
The Patient Ambassador is responsible for serving as a liaison between patients and employees of MemorialCare Long Beach Medical Center/Miller Children�s & Women's Hospital Long Beach, and delivering high quality customer service.  The Patient Ambassador provides a specific channel through which patients can communicate problems, concerns, or unmet needs and collaborates with staff towards finding real-time resolutions to patient concerns.
Qualifications: 
Minimum Requirements:
  • 2+ years of experience in healthcare is preferred.
  • Customer Service experience is preferred. 
  • Bilingual (fluent verbal and written) in English and Spanish is preferred.
  • Strong writing skills and the ability to deliver a clear and coherent narrative is required.
  • Effective and compassionate communication skills (including email etiquette) is required.
  • Successful candidates must be able to quickly assess a situation and exercise good judgment to make sound decisions. Key skills include mediation, information seeking, conflict resolution, listening skills, an understanding of advanced directives and bio-ethics, compassion, and patience.  
  • A college degree is preferred in: Psychology, Counseling, Social Work, Public Health, Nursing, Law, or Education.  
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