Patient Ambassador - Customer Service (PD Days)

Location: 
Long Beach Medical Center
Schedule: 
Per Diem
Shift: 
Day Job
Job Listing: 
LON003682
Surgical Technician, Clinical
At MemorialCare, we believe in providing extraordinary health care to our communities and an exceptional working environment for our employees. MemorialCare stands for excellence in Health Care. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork. MemorialCare Long Beach Medical Center is a major regional provider of medical and surgical services. A Magnet®-designated teaching hospital, MemorialCare Long Beach Medical Center has 420 beds. We consistently achieve national accolades for our quality care, including ranking as one of “America’s Best Hospitals” for Orthopedics by U.S. News & World Report magazine. Our unique environment allows for a range of medical services, from childhood to adulthood, to be structured under one roof. With our technology, our vision, and especially our talented professionals, we ensure our patients receive the best possible care.

Position Summary:

The Patient Ambassador is responsible for serving as a liaison between patients and employees of MemorialCare Long Beach Medical Center/Miller Children’s & Women's Hospital Long Beach, and delivering high quality customer service.  The Patient Ambassador provides a specific channel through which patients can communicate problems, concerns, or unmet needs and collaborates with staff towards finding real-time resolutions to patient concerns.
Qualifications: 
Minimum Requirements:
  • 2+ years of experience in healthcare is preferred.
  • Customer Service experience is preferred. 
  • Bilingual (fluent verbal and written) in English and Spanish is preferred.
  • Strong writing skills and the ability to deliver a clear and coherent narrative is required.
  • Effective and compassionate communication skills (including email etiquette) is required.
  • Successful candidates must be able to quickly assess a situation and exercise good judgment to make sound decisions. Key skills include mediation, information seeking, conflict resolution, listening skills, an understanding of advanced directives and bio-ethics, compassion, and patience.  
  • A college degree is preferred in: Psychology, Counseling, Social Work, Public Health, Nursing, Law, or Education.  
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