Registration Representative, ER - Full-Time/Days (Weds-Sun 4:00am-12:30pm)

Location: 
OCMMC-OCMMC Hospital
Schedule: 
Full Time
Shift: 
Day Job
Job Listing: 
ORA001831
Front Office Assistant, Receptionist, Customer Service

Essential Functions and Responsibilities of the Job

  • Ability to communicate effectively in written and verbal form
  • Adheres to department policy of using two patient identifiers.
  • Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
  • Ensures all registration forms are complete, signed, and scanned. Enters in notes in Epic as required.
  • Ability to provide excellent customer service using Simply Better and AIDET principles.
  • Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
  • Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)
  • Maintains registration accuracy rate of 95% or better.
  • Monitors and manages work queues.
  • PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
  • Ability to be at work and be on time. Adheres to MHS time and attendance policy.
  • Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities)
  • Ability to interact in a positive and constructive manner.
  • Ability to prioritize and multitask.
Qualifications: 

Experience

  • 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
  • Must communicate effectively and clearly both verbally and in writing
  • Strong customer service skills
  • General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
  • Bi-lingual (English/Spanish, or English/Vietnamese) preferred
  • Positive work ethic
  • General computer skills required including: electronic medical record and Microsoft Office
  • Knowledge of medical terminology 
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