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Front Office Assistant II Urgent Care, Fountain Valley - Per Diem


Location: Fountain Valley, California

Schedule: Per Diem

Shift: Per Diem

Job Listing: MEM006362

Essential Functions:

  • Greets and registers patients’ timely, updating demographic information in a polite and helpful manner.  Manages the patient flow to accommodate the provider’s flow and productivity expectations.
  • Demonstrates proper cash handling procedures and accuracy in collecting and receipting co pays and deductibles. Collect patient payments and balances per office protocols.
  • Exhibits the ability to understand and explain most insurance and billing questions as it pertains to the patient’s coverage and co-payment.
  • Reviews all visits on a daily basis, auditing for any discrepancies, i.e. missing charges, diagnoses, and other services.
  • Exhibits knowledge of essential reports from the Practice Management system pertaining to the specific position.
  • Receives incoming telephone calls; documents messages appropriately in the correct templates or other office formats.
  • Follows all office-specific protocols pertaining to telephone triage; utilizes approved guidelines for medical advice given and appropriate follow up timeframes (if applicable).
  • Practices customer service skills in all encounters with the patients, physicians and staff.
  • Follows office protocols for scheduling in the Practice Management system; conducts patient interactions in a way that protects patient's right to privacy.  Follows and implements all HIPAA requirements.
  • Scans, files, maintain records/logs and/or assists with office supply ordering and/or distribution for efficient Front Office operation.  Completes patient forms and requests for records in the required timeframe and keeps Practice Manager apprised of any delays in meeting the requirement.
  • Performs other duties as assigned; accepts additional responsibilities when requested to do so.


  • Minimum 2 years experience in the medical office.
  • General clerical skills to include typing, filing, scanning and calculator use.
  • Computer experience required.
  • Medical office experience strongly preferred.
  • Working knowledge of medical terminology strongly preferred.
  • Electronic medical records experience preferred (NEXTGEN a plus.)


  • High School graduate or equivalent.
  • Current BLS for Healthcare Providers preferred
  • Medical Assistant Certificate preferred

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Photo of Brindilyn Berger
"I love working at Miller Children's & Women's Hospital Long Beach because I value working for a company that invests in its employees and the community we serve. From the support and guidance I receive from managers who value my professional and personal growth; to being able to work alongside colleagues who are dedicated to help their patients and families. I feel inspired every day to do the work that I love alongside people who share a similar vision."
- Brindilyn Berger, Child Life Specialist

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