Sr Epic Analyst - Tapestry

Title: Sr. Epic Analyst - Tapestry

Location: Fountain Valley, CA / Remote

Department: Information Services

Status: Full Time

Shift: Day

Pay Range*: $106,891.20 - $155,001.60

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary

Members of the MemorialCare Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users.

The Sr. Epic Analyst – Tapestry uses their advanced Epic knowledge in all phases of software deployment from design through implementation to post implementation problem solving. They independently provide an advanced level of operational and application build competence with their focus geared more towards complex and overall large projects. They mentor peers and provide educational/informational sessions to improve workflows, troubleshooting or system design pertaining to the overall team as well as internal implementation processes.

Essential Functions and Responsibilities of the Job

• Provides high-level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry as necessary. Creates end user references expressing ideas clearly utilizing language and terminology that is understandable for the reader. Manages navigation of build migration paths, change control process/governance, and ticket management processes.
• Participates and sometimes leads projects by translating customer needs, meeting deliverables, establishing status reporting, including to internal leadership when required, as well as managing customer relationships and expectations.
• Initiates, facilitates, and leads meetings with end-user and internal staff members. Acts as user liaison between professional departments and Information Systems; leads others to adhere to established industry best practices, standards, and quality.
• Manages and maintains accountability for end-user satisfaction and the success of assigned tasks, proactively communicating to mitigate risks including tracking issues and providing solution-oriented escalation. Performs in depth and precise investigation and documentation of future-state operational specifications and Epic Tapestry functionality.
• Applies high-level, specialized Epic Tapestry capabilities to improve processes and support strategies as well as assist junior personnel. Responsible for the on-going assessment, design, validation, and development and implementation of the Epic system.
• Collaborates with operations to identify and interoperate reporting needs by end-users, department leads and internal Information Systems staff.
• Serves as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processes. Functions as a source of assistance and a positive role model by modeling desirable behaviors.
• Initiates department process improvement; identifies, designs and implements process, including outline of maintenance plan
• Provides support to Health Plans, health plan delegated Medical Groups, and Independent Physician Associations, and MSO clients through Epic Tapestry build.
• Automates health plan regulatory requirements for AP Claims, Authorizations, Capitation, Accounts Payable, and Enrollment using Tapestry modules.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Minimum 3 years’ experience in relevant Epic modules or equivalent combined hands on Electronic Medical Record (EMR), Billing Office, or Managed Care capabilities and direct Epic knowledge
• Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products required
• Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines
• Demonstrated use of effective communication and interpersonal relations to achieve established goals
• Experienced in leading projects, providing forward-thinking consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines
• Proven ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis
• Past success leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions
• Experienced working with a diverse, multi-disciplinary team, and interacting with all levels of the organization

Education/Licensure/Certification:

• Bachelor’s degree preferred
• Epic Certification in Tapestry application