Registration Scheduling Specialist - Outpatient Therapy

Title: Registration Scheduling Specialist

Location: Saddleback Memorial Medical Center

Department: Physical Therapy-OP

Status: Full Time

Shift: Days (8hr)

Pay Range*: $23.31/hr. – $33.80/hr.

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Registration Scheduling Specialist is responsible for monitoring the patient flow as it pertains to scheduling, insurance verification, information collection from patients, healthcare representatives and/or insurances, to ensure efficient and effective scheduling processes are performed. This position exhibits excellent customer service, communication skills and the ability to multi-task. Promotes a positive team environment and maintains effective working relationships with management, coworkers, clinicians, and patients, through stress situations. This position monitors work queues and/or Dashboards to ensure completion of accounts and timely reimbursement as well as schedules appointments, verifies insurance and obtains referral approvals for all rehab therapies (physical, occupational, and speech).

Essential Functions and Responsibilities of the Job

• Adheres to department policy of using two identifiers.
• Proficient with all aspects of admitting, registration, scheduling, and insurance verification.
• Monitors and manages work queues.
• Ability to interpret insurance benefits, authorization requirements, and admission requirements including patient financial responsibility.
• Ability to role model outstanding customer service skills using “Simply Better” and AIDET principles.
• Ability to communicate effectively in writing and verbal form.
• Ability to register patients accurately and in a timely manner.
• Serves as a knowledgeable and available resource to the staff. As well as supports departmental specific performance improvement activities.
• Maintains an appropriate level of expertise in Epic, OnBase, RTE and insurance portals websites.
• Avoids HIPAA violations by choosing current MRN and maintains complete patient confidentiality.
• Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
• Maintains registration accuracy rate of 95% or better.
• Ability to be at work and be on time.
• Ability to follow company policies, procedures, and directives.
• Ability to interact in a positive and constructive manner and promotes conflict resolution.
• Ability to prioritize and multitask.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Experience in admitting, registration, and all insurance verification or equivalent healthcare experience is preferred. In lieu of this experience, equivalent managerial experience may be considered.
• Experience and understanding of the hospital, outpatient, medical environment and government agencies preferred.
• Must have strong customer service, multi-tasking and computer skills. Willingness to learn and flexible to change.
• Ability to communicate effectively in both written and verbal form.
• Knowledgeable of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & Cal-Optima.
• Knowledge of medical terminology.

Education/Licensure/Certification:

• Associate’s Degree or an combination of education and experience which would provide an equivalent background preferred.
• Business related courses and experience a plus.