MHS Telecom Technician

Title: MHS Telecommunications Technician

Location: Long Beach Memorial Medical Center

Department: Telecommunications

Status: Full Time

Shift: Days

Pay Range*: $32.60 - $37.70

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary

The Telecommunication Technician role requires individuals with specific skills to repair and maintain a variety of telecommunications systems, switches and transmission circuits to include: NEC PBX network, Voicemail System, ACD (Call Management), Cisco (VoIP) T1, OPX, ISDN, etc. The Technician assures that all telephone and data transmission repairs, moves, add, changes, and installations are completed in a timely and cost effective manner.This role/position is also responsible for ongoing support of video and audio (Polycom) conferencing equipment, in-house paging, and providing dial tones to FAX, AKG, POS, and supporting wireless (Vocera) servers, and other telecommunications equipment. Additional activities include: maintaining the master employee telephone data base, programming via MAT terminal, troubleshooting and diagnosing problems with stations, trunks, voice trees, wireless headsets, PBX consoles and various business applications that utilize the telecommunications infrastructure (i.e. RightFax, Pharmacy IVR systems). This position also requires visiting off-site locations to service and maintain equipment as well as perform any needed switch programming.  On-call rotation is a requirement of this position. 

Essential Functions and Responsibilities of the Job

• Oversees the day-to-day operation of the voice network and telecommunications systems, adhering to established standards and procedures.
• Interfaces with customer, staff management and vendors and coordinates moves, address changes and telephone problem resolution.
• Provides technical support to management and users in the design and implementation of new and expanded voice services.
• Installs and/or repairs communication equipment including both telephone and data.
• Prepares, implements and documents maintenance schedules of all communication equipment.Evaluates and justifies needs for equipment and supplies.
• Supports and leads other technicians regarding all relevant telecommunication utilities and applications.
• Performs other duties as assigned.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• 3+ years proven and documented industry experience preferably in a multi-site, multi-equipment facility. 
• Knowledge in NEC 2400 IMX, IPX, 2000 Basic and IPK; Comdial is a plus. 
• Formal industry training on voicemail systems substantiated by either a certificate or verified years of experience (preferably AVT Call Express or Active Voice and Televantage -ACD).

Education/Licensure/Certification:

• Bachelors of Science in Telecommunication or related field or equivalent work experience.