Title: Benefits Specialist, Call Center

Location: Fountain Valley

Department: Human Resources

Status: Full Time

Shift: Day

Pay Range*: $35.46 - $51.46/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

This position works under the general direction of the MHS Executive Director of Benefits. This position is responsible for providing analytical benefits support such as developing and running benefit reports and projections,researching and comparing benchmark data, calculating monthly premium for various insurance products, analyzing impact of regulatory changes.This position assists in maintaining the accuracy of benefits database, ensuring benefits related data is consistent in PeopleSoft and Wex. Assists in the preparation of reports and presentations.Drafts and verifies communication material is consistent with benefit strategy.The position will interface with multiple departments to include human resources, payroll, IT and finance departments as well as benefit vendors, carriers and third party administrators. Assist with answering employee calls coming through the Benefits Service Center, prioritizing and resolving benefits-related issues. Provide support and respond to employee questions regarding health plans, retirement plans, life insurance, disability plans and Workers Comp. Performs other duties as assigned or requested.

Essential Functions and Responsibilities of the Job

• Accurately preparing billing statements, carrier and vendor invoices and various reconciliations timely
• Collecting, analyzing, and summarizing employee benefit data and trend and compare against MHS information
• Collect premiums from employees who are on a leave of absence
• Accurately input all benefit data into WEX/PeopleSoft system and create and run reports as needed.
• Conduct ongoing audits to ensure employee benefit plans, deductions, contributions and plan elections are set up accurately
• Responsible for data gathering for benefits audits and reconciliations
• Answer incoming calls received through the Benefits Service Center in a timely manner, provide follow-up calls, letters or email when necessary
• Resolve benefits-related employee issues, including documenting calls and how it was resolved
• Update and maintain all benefit informational materials.
• Will assist in planning and coordinating Annual Benefits Fair and Open Enrollment.
• Attend and participate in department specific committee meetings.
• Interact with carrier representatives and third party administrator, as needed.
• Be at work and be on time.
• Follow company policies, procedures and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask.
• Other duties as assigned

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Excellent computer skills including a working knowledge of Word and Excel.
• Ability to work independently with little or no supervision required.
• Strong analytical skills.
• Excellent communication and organization skills are required.
• Ability to work effectively in a team environment with associates.
• Capability of effective planning and priority setting.
• Ability to manage several projects simultaneously while working under pressure to meet deadlines.
• Some knowledge or open to learning pertinent federal and state regulations, affecting employee benefit programs, including ERISA, COBRA, SECTION 125, Workers Compensation.
• Prior benefits analytic experience and or financial analytics experience preferred. 

Education/Licensure/Certification:

• Bachelor's degree in Finance, Accounting, Mathematics or Business Management preferred.
• CEBS designation or working towards CEBS designation desired.