Title: Case Management Assistant

Location: Fountain Valley

Department: Whole Life

Status: Full-time

Shift: Day

Pay Range*: $22.50/hour - $31.57/hour

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

Under minimal supervision and in a professional and friendly manner, perform assigned job duties to the highest level of customer service and assistance to both internal and external customers of Memorial Care Medical Foundation.

Essential Functions and Responsibilities of the Job

1. Support and complete all required UM and CM functions as assigned and per department standards
2. Follow and meet all turnaround times and document accordingly.
3. Coordinate all care activities within scope of practice and as directed by Manager and associate unit staff.
4. Schedule and confirm all patient appointments per standard work
5. Record and maintain (all) logs as required by Health Plans.
6. Ability to problem solve to logical conclusion and demonstrate initiative and responsibility.
7. Be at work and be on time.
8. Adhere to all company policies, procedures and directives.
9. Prioritize and multitask
10. Interact in a positive and professional manner.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Minimum 1-year experience with HMO’s/Managed Care with ability to read and interpret health plan benefit manuals, CPT and ICD information.
• Must have strong organizational skills, follow through and attention to details
• Effectively and clearly communicate (written and verbal) in English.
• Prefer knowledge of medical terminology.

Education/Licensure/Certification:

• High school graduate or equivalent.
• Medical Assistant training and certificate preferred