Title: Epic Analyst

Location: Fountain Valley, CA / Hybrid

Department: Information Services

Status: Full-Time

Shift: Days (8hr)

Pay Range*: $47.56/hr - $68.94/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

Members of the MemorialCare Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users.

Under general supervision, the Epic Analyst – Ambient provides an intermediate level of operational and application build assistance in completing application assignments to meet customer goals and desired outcomes. They typically are responsible for projects/change requests, performing workflow analysis, build, and documentation in collaboration with internal and external team members. This particular role will be focused on the implementation and support of Ambient AI that integrates with Epic and advancing the capabilities of this technology across the enterprise. On-site time supporting end users is a requirement of this position.

Essential Functions and Responsibilities of the Job

1. Provide Epic build support for Patient Access application needs related to projects, change requests, and at times maintenance of business demands

2. Develop and maintain appropriate end-user references

3. Demonstrate effective communication to achieve establish goals

4. Be at work and be on time

5. Follow company policies, procedures and directives

6. Interact in a positive and constructive manner

7. Prioritize and multitask

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Minimum 1 year healthcare experience in a technical, revenue, or clinical operations role required

• Minimum 1 year experience with healthcare, billing, managed care or EMR Security software preferred

• Demonstrated knowledge of Epic Patient Access software, as well as operation(s) supported by the application preferred

• Demonstrated proficiency with information systems technology including the Microsoft Office Products required

• Demonstrated ability to effectively utilize system tools to meet functionality needs of users

• Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines

• Has held a previous role participating in team projects with exhibited interpersonal cooperation

• Demonstrated use of effective communication and interpersonal relations to achieve established goals

Education/Licensure/Certification:

• High School diploma or GED required; Associate degree preferred

• Epic Proficiency in EpicCare Ambulatory application obtained within first year in new role