Title: Epic Specialist

Location: Fountain Valley, CA / Hybrid

Department: Information Services

Status: Full-Time

Shift: Exempt

Pay Range*: $126,256.00 - $183,019.20/annually

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

Members of the MemorialCare Epic Population Health job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users.

The Epic Specialist – myChart will drive collaboration across MemorialCare to ensure that Epic and its integrations are designed for interoperability, per defined policies, as well as industry best practices. With their recognized knowledge of myChart, they will positively influence change for end users that maximizes the value of the system. The Epic Specialist – myChart is responsible for developing and implementing an enterprise data strategy that aligns information assets with business and technology strategy. It is essential for this individual to be highly collaborative as they need to influence senior business leaders, functional leadership, as well as project and application managers.

Essential Functions and Responsibilities of the Job

1. Apply in-depth knowledge of application(s) to ensure effective and optimal use of Epic providing recommendations on how the system can remain efficient and economical.

2. Stay aware of current and emerging data technologies and trends, and Epic changing functionality to provide advice to MemorialCare based on these modifications.

3. Lead internal projects providing regular reports of status and escalating as necessary

4. Maximize the maintainability of Epic, keeping customization at a minimum

5. Provide high-level customer service; accountable for end-user satisfaction and the success of assigned projects

6. Act as user liaison between professional departments and Information Systems

7. Maintain and expand patient engagement activity through MemorialCare web based and mobile patient portal

8. Be at work and be on time

9. Follow company policies, procedures and directives

10. Interact in a positive and constructive manner

11. Prioritize and multitask

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Minimum of 5 years’ Epic application experience

• Established knowledge in Epic myChart and other relevant modules is required; certification required prior to or within first year in new role. Knowledge of other relevant Epic modules is preferred.

• Experienced configuring myChart web server required

• Progressive project management experience and demonstrated effective communication working independently as well as in a team situation meeting aggressive deadlines and established goals

• Has held a previous role formally or informally leading projects or teams

• Experienced leading projects requiring an end-to-end myChart workflow perspective, a high-level overall understanding of the application, and considerable knowledge of Epic myChart end user processes, effectively dedicating time across more than one project, and meeting established deadlines

• Demonstrated use of relevant “out of the box thinking” in conjunction with organization wide standardization

• Experience working in a fast-paced environment with minimal supervision and managing multiple priorities

• Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products required

• Experienced in leading projects, providing expert consultative guidance and direction on change initiatives,

• Proven ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis

• Past success leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions

• Experienced working with a diverse, multi-disciplinary team, and interacting with all levels of the organization

Education/Licensure/Certification:

• Bachelor's degree or an equivalent combination of education and relevant experience required

• Cross certification or proficiency in relevant Epic modules required