Title:Lead, Admitting

Location: Fountain Valley

Department: Admitting

Status: Full-time

Shift: Monday 9a- 730p, Thursday 630a- 5p,Friday  630a- 5p,Saturday 630a- 5p

Pay Range: $24.01/hr - $34.81/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee will demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

The Lead is under the direction of the Supervisor/ Manager of Admitting and assists with coordinating the activities of the Admitting staff. The Admitting Lead registers, pre-registers patients compiling accurate demographic information. This individual is responsible for verifying insurance and obtaining authorization numbers when needed. The Lead assists in reviewing accounts in the work queues and training new staff. They are an extension of the leadership team and help resolve issues as they arise. Additionally, they promote a positive team environment and maintain effective working relationships with admitting management, co-workers, clinicians, patients, and others.

Essential Functions and Responsibilities of the Job

1.       Assists in leading the activities of the team to ensure work objectives are met.

2.       Monitors and manages work queues and/or reports as assigned.

3.       Interprets insurance benefits, authorization requirements, and admission requirements.

4.       Models outstanding customer service skills using “Simply Better” and AIDET principles.

5.       Communicates effectively in written and verbal form.

6.       Assists with the department monthly schedule as well as ensuring appropriate daily department coverage.

7.       Interacts in a positive and constructive manner and promotes conflict resolution.

8.       Serves as a knowledgeable and available resource to the staff.

9.       Avoids HIPAA violations by choosing correct MRN and maintains complete patient/employer confidentiality.

10.   Ensures all registration forms are complete, signed, and scanned. Enter notes in Epic as required.

11.   Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.

12.   Maintains registration accuracy rate of 95% or better.

13.   Ability to be at work and be on time.

14.   Ability to follow company policies, procedures and directives.

15.   Ability to interact in a positive and constructive manner.

16.   Ability to prioritize and multitask.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Qualifications/Work Experience:

• 2 or more years of experience in the admitting department, business office, or physician office
• Previous Coordinator or Lead experience preferred.
• Strong customer service skills
• Knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & Cal-Optima
• Bi-lingual (English/ Spanish, or English/ Vietnamese) preferred.
• General computer skills required.
• Knowledge of medical terminology preferred.

Education/Licensure/Certification:

·       High school graduate preferred

·       Medical Terminology course or certificate preferred