Title: Scheduler II

Location: Fountain Valley, CA

Department: Breast Center  

Status: Full time

Shift: Day 8:30am - 5pm

Pay Range*: $24.01/hr - $34.81/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
The Scheduler II works in the Breast Center, under general supervision, accurately schedules breast center appointments, greets patients upon arrival and completes the check-in processes, performs all front office tasks, ensures all necessary forms and information is obtained prior to visit, answers phone calls per department expectations, maintains RightFax/filing system, collaborates with medical records departments (internal and external), assists technologists as needed, and other duties as assigned by the Manager.
Essential Functions and Responsibilities of the Job
List of broad job specific functions.
1. Ability to effectively communicate with quality customer service skills (both written and verbal)to patients, co-workers, physicians and other departments/offices.
2. Ability to effectively demonstrate high-level phone, verbal/non-verbal, fax and email etiquette.
3. Ability to communicate patient’s appointment and visit-type information in a manner that it is understandable by the patient.
4. Ability to field patient questions appropriately to ensure they are answered by the appropriate subject matter expert (i.e. appointment questions by scheduler II, medical questions by clinical staff).
5. Ability to apply Simply Better customer service to all patients and co-workers, at all times.
6. Ability to effectively apply organizational skills ensuring all patient records are properly maintained according to HIPAA policies.
7. Ability to assess and respond timely and appropriately to the urgent needs of physicians, co-workers, leads and management.
8. Ability to effectively communicate patients’ pertinent clinical information.
9. Ability to be at work, be on time and maintain accurate MTM records.
10. Ability to follow company policies, procedures and initiatives.
11. Ability to interact in a positive and constructive manner.
12. Ability to prioritize and multitask.
13. Under minimal supervision, performs all assigned tasks

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience

1. One year clerical and filing experience, preferred
2. Breast Center experience, preferred
3. Previous scheduling experience, preferred
 

Education

1. Proficient in all computer software including but not limited to Epic, MagView, PACS, Word
2. Medical terminology, preferred