Title: Manager, Clinic Business Operations

Location: Irvine / On-Site

Department: Comprehensive Care Center

Status: Full Time

Shift: Exempt

Pay Range*: $118,622.40 - $177,902.40/annually

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Manager, Clinic Business Operations, oversees the daily operations of a Primary Care practice contracted for MSO Services. The Manager, Clinic Business Operations will lead and oversee daily operations, staff hiring, training, and performance management, patient experience, marketing, and business development of concierge and cosmetic service lines, and financial planning and budgetary oversight for the practice.

This position will work collaboratively with practice physicians and report to the Director of PM Operations to ensure effective operations, overall financial performance and client satisfaction.

Essential Functions and Responsibilities of the Job

• Ensures practice maintains business, property, legal, health plan and regulatory agency requirements for medical office operations.

• Fosters an environment that maximizes employee engagement and communication.

• In partnership with the Site Medical Director or the practice’s lead Physician, promotes practice goals and expectations while supporting the team.

• Establishes and manages annual budget using financial indicators to ensure optimal ongoing business operations, including coding and billing compliance.

• Manages vendor relationships to ensure cost effective arrangements and makes recommendations to the practice physicians on cost savings opportunities.

• Partner with practice physicians to develop and implement marketing strategies to grow and develop the concierge and cosmetic service lines.Effectively manage both service lines.

• Manages performance of staff including hiring, performance reviews, coaching, and disciplinary actions.

• Assures that all staff is working within their certifications, licensures, and scope of practice.

• Resolves and improves patient relations issues efficiently and timely. Coaches and trains staff to handle customer service complaints to ensure a Simply Better experience. Documents, reviews and submits interactions as appropriate.

• Collaborates with all departments to coordinate patient care in conjunction with providers and supporting team.

• Engages the help of staff to continually investigate ways to improve work procedures/policies and processes.

• Identifies and leads improvement opportunities, implementation of countermeasures and escalates to appropriate leadership as needed.

• Maintains working knowledge of roles supervised and assist as necessary.

• Participates in special projects as assigned and performs additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Five (5) years of minimum experience managing in a medical office setting required.

• Experience with financial planning and business development.

• Working knowledge of EMR/EPM Systems (NextGen preferred).

• Proficient in office efficiency concepts and protocols.

• Excellent written and verbal communication skills.

• Familiarity with medical office clinical issues (OSHA, CLIA, etc.).

• Extensive knowledge of medical terminology, insurance and billing.

Education/Licensure/Certification:

• BA/BS in Business or other related field (e.g. Marketing, Finance, Medical Field, Human Resources, etc.) preferred.

• Current BLS for Healthcare Provider.