Title: Registration Representative

Location: Laguna Hills, CA

Department: Breast Center

Status: Full-time

Shift: Day Shift (8 hr shifts)

Pay Range: $22.50/hour - $31.57/hour

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees.  Memorial Care stands for excellence in Healthcare.  Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability.  Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Purpose Statement / Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values; Accountability, Best Practices, Compassion and Synergy. The Employee shall support Saddleback Memorial Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

Essential Job Outcomes

1. Adheres to department policy of using two identifiers. Also adheres to a verbal verification of armband placement.

2. Avoids HIPAA violations by accurately entering information into the system to avoid passing on defects; such as incorrect PCP, guarantor, etc.

3. Interviews, registers and pre-registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE and websites to ensure accurate and efficient registrations.

4. Ensures that all registration forms are accurate, complete, scanned and indexed in Epic.

5. Enters important notes in the Referral or Auth/Cert. Utilizes the billing indicator as required.

6. Uses excellent customer service with staff and patients. Maintains effective working relationship with co-workers and others.

7. Collects and posts patient financial responsibility timely and accurately.

8. Participates and supports department specific performance improvement activities, staff meetings, and education/training, projects and staff meetings.

9. Maintains an acceptable accuracy level of 95 % or better by assigning the correct insurance code.

10. Monitors and manages assigned work queues to maximize productivity and meet departmental standards.

11. Adheres to the MHS time and attendance policy #357. Correct entries into MTM minimizing manual clockings.

12. “Other duties as assigned”

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options

Experience

• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare

• Must communicate effectively and clearly both verbally and in writing

• Strong customer service skills

• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima

• Bi-lingual (English/Spanish, or English/Vietnamese) preferred

• Positive work ethic

• General computer skills required including: electronic medical record and Microsoft Office

• Knowledge of medical terminology

Education

• High school graduate preferred

• Medical Terminology related course or certificate preferred