Title: Scheduling Specialist

Location: Laguna Hills, CA

Department: Oncology

Status: Full-time

Shift: Days (8hr shifts)

Pay Range: $22.50 - $32.57/hour

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Essential Job Outcomes 
1. Schedule and coordinate patients for specialist in-office care; work with hospital and/or surgery centers block time and providers schedules.
2. Verify patient eligibility/benefits/demographics and enroll in system. 
3. Coordinate with patients Primary Care Provider for Pre-Op study requirements. 
4. Ensure all referrals are obtained prior to surgery/procedure. 
5. Check in all patient appointments once they have arrived for care as well as closes the EPIC EMR encounters once the services have been completed. Sends any referral changes and insurance updates to Referral Coordinator. 
6. Send expired referral information to the appropriate Referral Coordinator to be extended. 
7. Maintain knowledge of computer scheduling functions using proper registration protocols with all new patients. Edit existing patient data as needed and utilize appropriate visit types. 
8. Review pre-visit instructions with patient in office and/or over the phone to ensure he/she is properly prepared for the visit. Communicate effectively with patients regarding changes in schedule, issues, and physician office concerns. 
9. One week prior to procedure, contact patient to ensure all necessary information, forms and procedure preparations are completed. 
10. One day before procedure/appointment, contact patient to confirm appointment and review any necessary instructions. 
11. Assemble information packets of medical group and their protocols; offer to patients after scheduling their procedure.
12. Process specialist requests correctly and in a timely manner. 
13. Respond in a timely manner, to inquiries about medical group concerning insurance coverage, specialty 
providers, claim issues, disability questions, and general information. 
14. Work in conjunction with other departments to educate patients, physicians and staff about HMO and EPO protocols/benefits. 
15. Coordinate ambulatory care discharge activities requested by physician. Review and promote compliance with patient care plan. 
16. Document in patient chart in a timely manner. 
17. Obtain outside medical records/reports as required and provide to physician as needed. 
18. Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
19. “Other duties as assigned”.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience
• Minimum one (1) year experience in medical field (Medical Assistant, Customer Service Representative, Front Office Assistant, or other) in ambulatory care preferred. 
• Prior medical office experience preferred.
• Must have a minimum of 1 year of customer service in any filed and have worked with computers. 

Education
• High School graduate or equivalent required. 
• Administrative Medical Assisting Certificate preferred.
• Medical Terminology Certificate preferred. 
• Current BLS for Healthcare Provider required.