Title: Sr. Telecom Technician

Location: Laguna Hills, CA

Department: Information Services

Status: Full-Time

Shift: Days (8hr)

Pay Range*: $39.12/hr - $56.75/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Telecom team works across a broad range of communication system technologies and liaises across multiple areas of the business by providing communication with video, data, and voice solutions. This role requires personal expertise, professionalism, technical skills, and cross functional relationships to resolve client requests using standardized processes to meet success metrics and exceed client expectations. They have several responsibilities including support, provide solutions to technical issues and requests, provide advice in the planning, as well as coordination and management of projects and MOB initiatives. They may find the need to explain solutions in both technical and non-technical terms along with preparing reports and documentation.

Under general supervision, the MemorialCare Sr. Telecom Technician oversees telephony systems on a regular basis. They respond to incident tickets adhering to set and approved Service Level Agreements and procedures to assist with resolution. Sr. Telecom Technicians understand system administration of both inbound and outbound functions to identify and resolve related issues. They can carry out small to medium size initiatives, particularly related to systems implementation, software provisioning, licensing, equipment refreshes and day-to-day end user problem-solving. Under direct supervision from IT Technical Services Leadership, this position may be assigned independent functions, as a participant on a team, or as team leader in carrying out assignments depending on scope and complexity.

Essential Functions and Responsibilities of the Job

1. Configure, install, and troubleshoot telecommunication systems

2. Respond to incidents and requests, resolving, within established standards

3. Oversee new and existing telecom equipment hardware and software upgrades

4. Provide guidance in network and switching systems

5. Participate actively in multiple Telecom projects

6. Be at work and be on time

7. Follow company policies, procedures and directives

8. Interact in a positive and constructive manner

9. Support On-Call Rotation

10. Prioritize and multitask

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Minimum 7 years’ experience Telecom Technician or relevant experience

• Proven strong knowledge of Telephony Systems and Technologies

• Demonstrated knowledge and in-depth understanding of existing and emerging technologies (i.e. SIP/VoIP).

• Demonstrated highly analytical, logical thinking, and problem-solving skills to resolve reported issues

• Experienced in a healthcare environment preferred

• Demonstrated broad understanding of key organizational systems, applications and related information technologies.

• Proven display of high energy levels and tolerance of tight deadlines, time pressures, and ambiguity.

• Demonstrated use of effective communication, both verbal and written, as well as interpersonal relations to achieve established goals

• Demonstrated good leadership, supervision, and teamwork skills.

Education/Licensure/Certification:

• Associate degree or an equivalent combination of education and relevant experience required

• Industry standard technical certifications preferred (CCNA, CCNP)

• Traditional PBX knowledge and experience required (i.e. NEC, Avaya)

• Interactive Intelligence (ININ) knowledge and experience preferred

• SIP/VoIP knowledge and experience preferred (i.e. Call Manager)