Title: Program Director

Location: Fountain Valley, CA

Department: Information Services

Status: Full-Time

Shift: Exempt

Pay Range*: $153,441.60 - $222,497.60/annually

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The MemorialCare Project Management family is responsible for a range of activities related to the design, planning, execution, facilitation, implementation, and completion of information technology projects adhering to timeline, budget, and scope. They oversee all aspects of MemorialCare Information Services (IS) projects and are responsible for working closely with the project stakeholders, including vendor management. Throughout the course of projects, they assign responsibilities, monitor and report on progress of projects, as well as prepare reports for leadership regarding the status of the project.

Program Director serve to determine the MemorialCare’s priorities for the short and long term, by defining needed resources and how IS programs, projects, and operational work supports strategic goals, and drive business value. They are responsible for the oversight of MemorialCare IS projects, programs, and portfolios to strategically align MemorialCare and create/implement solutions which support profitable operations. Program Director advise and lead evaluations and governance of all IS project requests with MemorialCare leadership. They perform IS project planning and resource planning activities. Upon identification of new projects, they engage in project selection activities. They complete resource procurement and continuous project plan reviews for changes in resource requirements to match availability with resource needs of the new project(s). They continually provide the portfolio roadmap containing its intended direction, interdependencies, milestones, benefits, and risks to the MemorialCare Board for proper visibility and accountability. The Program Director is an intricate part of IS team, driving proper decision-making that supports the organization’s goals for quality care improvements in our communities. This position leads experienced team members to deliver on project goals as well as mentor and develop others to bridge the educational gap required for the long-term sustainability of all new initiatives. They serve as a team leader and main point of contact for resolving and remediating major project risks and challenges through guidance, support, and discipline as needed.

Essential Functions and Responsibilities of the Job

1. Oversee and directly manage a project portfolio and lead the strategic planning, review and governance of initiatives associated with it

2. Manage all phases of assigned projects, including identifying and defining project requirements, defining scope and objectives, as well as preparing project proposals, timeframes, and overall schedule

3. Oversee projects within the portfolio and develop key performance indicators and provide visibility into the portfolio roadmap

4. Lead or conduct comprehensive analysis associated with existing or proposed system solution

5. Assist in the evaluation, selection, implementation and use of advanced information technology

6. Identify and resolve problems of varying complexity as well as conduct root cause analysis of problems, taking actions to prevent recurring instances of issues

7. Create and maintain documentation, plans, templates, and reports on assigned initiatives

8. Develop and maintain comprehensive portfolio budgets and oversee expenditures

9. Evaluates current PMO processes and tools and looks for ways to continuously improve by providing Leadership with solutions

10. Mentor other members of the IS project management team

11. Be at work and be on time

12. Follow company policies, procedures and directives

13. Interact in a positive and constructive manner

14. Prioritize and multitask

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Minimum 9 years project management or relevant experience required

• Minimum 7 years system analyst or equivalent business experience

• Minimum 7 years leadership/management experience

• Experienced in establishing and enforcing effective PMO strategies, methodologies, and processes

• Role model for MemorialCare Leadership Values

• Demonstrated ability to conduct research into new healthcare reform, trends, and PMI Portfolio management standards

• Experienced in managing enterprise project portfolios, programs, and projects, including the management of the portfolio budget and the ability to interact with all staff levels of the organization

• Demonstrated overall knowledge of the healthcare business environment, including Medical Groups, IPAs, and Health Plans for Managed Care business workflows including Hospital workflow

• Experienced working in a fast-paced environment with minimal supervision and managing multiple priorities

• Proven excellent leadership and relationship management skills, as well as the ability to manage and motivate direct and indirect reports

• Experienced working in a team-oriented, collaborative environment

• Demonstrated high energy levels and tolerance of tight deadlines, time pressures, and ambiguity

• Proven knowledge of PCs, collaborative computing tools, re-engineering and process improvement techniques, information management in healthcare, systems integration and basic project finance regulations

• Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines

• Proven ability to prepare and interpret flowcharts, schedules, and step-by-step action plans

• Demonstrated proficiency with the Microsoft Suite Products required

• Demonstrated analytical, creative thinking, and problem-solving skills

• Proven superior oral and written communication and presentation skills; able to interact with individuals across all departments

Education/Licensure/Certification:

• Bachelor’s degree or equivalent combination of education and relevant experience required; Master’s degree preferred

• Project Management Professional (PMP) or equivalent PMI recognized certification required