Title: Care Associate

Location: Long Beach, CA

Department: Sleep Disorder Center

Status: Full time

Shift: Days (8hr shifts)

Pay Rate: $23.00/hr - $31.57/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary:

 The Care Associate is responsible for a broad range of support services to ensure efficient patient operations including assisting professional staff in direct patient care, admitting, registering, scheduling patient visits, obtaining authorizations, triaging patient and family inquiries, prepare billing data, maintaining patient information, preparing required reports and provide other support as requested.

Essential Job Outcomes & Functions:

Phones, scheduling and Patient Care:Answers telephone calls promptly and courteously, and routes or forwards as necessary. Assures that the phones are forwarded or covered at all times. This includes the scheduling of patients in EMR system, outlook calendar and completing all forms and process as necessary. Ensures needs of Dr. Offices, Sleep Center and patients are met in a timely fashion. 

Clerical Duties:Performs clerical duties of moderate scope and complexity. Duties may include such tasks as receiving and conveying information, scanning of documents, preparation of summaries, sorting and matching documents, filing records, collecting and distributing patient records and working with Dr. Offices and or patients.

Patient Referrals:Ability to complete patient referrals so that a complete record is available for Medical Director/ Staff sign off for scheduling of sleep studies. This includes but is not limited too, the patient order, patient insurance and authorization information and patient progress notes. Reviews records, files and other documents to obtain information to respond to requests. Works effectively with the records information system and maintains a comprehensive working knowledge of the system. Supports all daily records functions including filing, retrieval, and auditing.

Greeting: Greets all walk-in customers and or patients and families, utilizing effective customer service skills and support process.

Data Entry:Performs data entry as required with high quality and productivity. 

Other Duties: Other duties are based on need and future plans or structure of the sleep center and management. 

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*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.